Privacy Policy

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Protecting your data

Vietnam Luxury Experience takes great care with the personal information that you provide to us. We will only use the information for the purposes of enhancing your experience with Vietnam Luxury Experience, providing you with a more personalized vacation, or as required by the nature of your travel arrangements or by the applicable law. On no occasion will we disclose your information to a third party.

The privacy statements herein contain our policy as to what we collect of, how we collect, why we collect your personal information, and how your information is used by Vietnam Luxury Experience.

How and why we collect your information

When you contact Vietnam Luxury Experience via our website form, email, phone or in person at one of our office, we may ask for the following information, though may include additional information depending on the nature of the travel services requested:

– Name

 – Email address

 – Age and/or age range

 – Country of Origin

 – Nationality

 – Country of Residence

 – Travel date

 – Duration of travel

 – Phone number

 – Address

 – Payment details including business or personal banking information

 – Travel preferences and interests

 – Dietary restrictions or allergies

 – Details of friends, group or family members if they are accompanying the main traveler, including names, ages, passport numbers, scanned images of passports and various preferences such as their dietary restrictions or allergies.

When you request Vietnam Luxury Experience to assist with suggestions to or customization of your travel, we may ask for your personal travel interests and other personal information so that we could propose a suitable travel itinerary for you such as your health conditions, the budget for your travel, the possible restrictions such as those related to religion, diet, medication.

When you decide to book our service(s), we may ask for information that is required for your travel arrangements and for the payment. We will also ask for the details of your travel insurance and the contact details needed in case of emergency. Vietnam Luxury Experience will ask for all the needed information required by the applicable law which may arise from your travel with us.

After your trip with Vietnam Luxury Experience, we may have a feedback form for you in which we ask for your evaluation of our services, your post-trip impression with us and with our travel arrangements and your possible trips in the future. Vietnam Luxury Experience only does this to enhance the services for our general travelers and possibly be of more help to you next time if we have the opportunity to do so.

Uses of the personal data we request

The information we request is used to communicate with our clients and partners, and to plan and operate travel services on behalf of our clients, including but not limited to the following uses:

 – Conducting surveys to measure and improve our performance

 – Planning accurate travel and event itineraries

 – Operating international travel services for our clients

 – Facilitating payment for travel services rendered

 – Maintaining ongoing business communications with partners and clients

 – Sending newsletters with personalized information

Cookies and IP address

Our site uses cookies to gather information on online traffic. We use this information from our site statistics (for example your IP address) to help diagnose problems with our server, and to administer our site. We also gather broad demographic information from this data to help us improve our site and make your browsing experience more enjoyable. This is not linked to any personally identifiable information.

Changing your communication preferences

As a customer of Vietnam Luxury EXperience, you may alter your customer information or opt-out of receiving communications from us at any time by contacting

You have the following options to change and modify your customer information:

You may send an email to

You may click on the unsubscribe link featured at the bottom of the emailing we send you

Only If we have to

As stated previously in this policy, we will never give out your information. The only exceptions to this are, when we are required by law, in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or we must comply with a legal process served on our website.

Changes In our practices

If we change our information handling practices or other privacy aspects, we will post those changes on this privacy statement, at least 30 days prior to their implementation.


By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified. Consent is required for Vietnam Luxury Experience to process personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used. You may withdraw consent at any time by contacting and requesting that we remove your consent.

Contact us

If you have any questions about our privacy statement, the practices of this site, or your dealings with this Web site, you can contact: